At Partners In Paw, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Business Name: Partners In Paw
Owner: Deanna Hammond
Email: partnersinpaw@gmail.com
Phone: 07412389631
Website:

We are the data controller responsible for your personal information.

Information We Collect

We may collect the following information:

Information You Provide

When you contact us, book a consultation, complete a form, or subscribe to our communications, we may collect:

• Your name
• Email address
• Telephone number
• Postal address (where required)
• Information about your dog, including age, breed, medical history, behavioural concerns, and training goals
• Any additional information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on the website
• Referring website
• Cookie and analytics data

How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange appointments and consultations
• Deliver dog training and behaviour services
• Prepare personalised training plans
• Send appointment confirmations and service updates
• Process payments (where applicable)
• Improve our website and services
• Comply with legal and regulatory obligations
• Send newsletters or marketing communications if you have opted in

Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests in running and improving our business

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic.

Cookies may include:

• Essential website cookies
• Analytics cookies
• Performance cookies

You can manage or disable cookies through your browser settings.

Marketing

If you subscribe to our mailing list, we may occasionally send information about training services, workshops, or useful dog behaviour advice.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• Payment providers
• Website hosting providers
• Email marketing services
• Booking software providers
• Professional advisers (such as accountants or legal advisers)
• Government authorities where required by law

These providers only process your information on our instructions and are required to keep it secure.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Data

We keep your personal information only for as long as necessary to:

• Provide our services
• Meet legal, tax, and accounting obligations
• Resolve disputes
• Enforce our agreements

When no longer required, your information will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request transfer of your data (where applicable)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children under the age of 13 without parental or guardian involvement.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

We encourage you to read their privacy policies before providing any personal information.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact:

Partners In Paw
Email: partnersinpaw@gmail.com
Phone:07412389631